Our Promise: Holiday Lights You’ll Love, or They’re Yours to Keep!

At Christmas Lights Factory, we believe in making the holiday season as bright and joyful as possible. That’s why our “Satisfaction Guaranteed or Your Lights Are Free” promise is at the heart of our service. If you’re not fully delighted with your display, we’ll make it right—or the lights are yours to keep. Here’s everything you need to know about this risk-free offer and how it ensures a beautiful, worry-free holiday display.

How Our Satisfaction Guarantee Works

1. Professional Installation, Customized to You

Every installation is completed by certified professionals who tailor the display to make your home shine. From planning to setup, we handle everything so you can sit back, relax, and enjoy the season.

2. 100% Satisfaction Guarantee

We’re dedicated to creating a display that meets or exceeds your expectations. If you’re not entirely happy with the results, we’ll make adjustments until you are.

3. If You’re Not Satisfied, the Lights Are Yours to Keep

No risk, no hassle: If for any reason we don’t meet your expectations, we’ll take down the lights and leave them with you—no extra cost, no further obligations.The lights are premium quality and backed by a lifetime warranty, so even if you decide to keep them, they’re built to last for many seasons.

Detailed Terms of Our Satisfaction Guarantee

Canceling Before Takedown

If you’re not satisfied and choose to cancel, we’ll remove the lights and leave them with you at no cost.No Further Obligations: Once the lights are yours, all commitments are canceled, and you’re free to use them however you like.

Storage After Takedown

If we handle the takedown and store the lights, but you choose not to rebook next season, we can still deliver them back to you at the beginning of the next season for a small 10% storage and delivery fee (based on the initial installation cost).This fee covers off-season storage and maintenance to ensure the lights remain in perfect condition for you.

Impact on Return Discounts

If you choose to store the lights yourself, you won’t qualify for our 25% return customer discount next season, since we won’t be able to inspect and maintain lights stored outside our facility.

Why We Offer This Guarantee

Confidence in Quality: We use only high-quality, in-house manufactured lights and bring years of holiday installation expertise to each project.Building Long-Term Relationships: We know that satisfied customers return every year, and this guarantee helps us build trust and loyalty.Sustainability: Allowing non-returning customers to keep lights reduces waste and recycling costs, ensuring our materials are used by happy customers.

How You Benefit

Peace of Mind: With our guarantee, you can book your installation knowing we’re fully committed to making you happy with your display.Zero Risk, All Reward: Our “keep the lights” policy ensures you get full value from our service, with a display you’ll love.Effortless Holiday Lighting: From installation to takedown and optional storage, we make holiday lighting simple and worry-free.

Frequently Asked Questions

“How can you afford to offer free lights if I’m not satisfied?”

We’re confident in our work and only use high-quality materials, so we know each display will delight our customers.

“What if I want my lights back but stored them with you?”

If we stored the lights and you’d like them back without rebooking, there’s a 10% storage and delivery fee to cover maintenance and delivery.

“Can I store the lights myself?”

Yes, you can. However, self-storage cancels our service agreement, which makes you ineligible for the 25% return discount next season.

“Will I need to pay for anything if I keep the lights?”

No, if you’re unsatisfied and we leave the lights with you, there are no additional fees. They come at no cost, backed by our lifetime warranty.

“How do I know I’ll love my lights?”

Our top-rated installation team customizes each display to suit your home, ensuring a professional look tailored to your style.

Book with Confidence This Season!

With our “Satisfaction Guaranteed or Your Lights Are Free” promise, there’s no risk and no reason to wait. Book today and let us light up your holiday season—beautifully and worry-free!

Have questions about the guarantee? Call us at (541) 933-4980 or visit us at https://christmaslightsfactory.com.