Frequently Asked Questions

Who is the Christmas Lights Factory? 

Christmas Lights Factory is a professional landscape lighting designer and lighting contractor serving Bend, Oregon and surrounding areas including Eugene, Portland, and Salem. We have been family-owned and locally operated since 2006. With decades of combined experience, Christmas Lights Factory has become one of the most trusted holiday light installers in Central Oregon by adhering to a high level of professionalism and working to complete every job the right way on the first visit. We use the highest quality materials and workmanship to ensure that your Christmas lights are exceptional and custom fit for your home or business. At Christmas Lights Factory, you’re allowed to say WOW every time the lights come on. It’s a part of the fun.

What are the services included? 

Our process starts with a personalized design consultation, where we’ll work with you to create a lighting plan that fits your taste and budget. Installation, maintenance, and take down are all performed by our trained professionals. We also provide safe storage for your lighting array, carefully boxed and labeled for easy retrieval when needed. Our warehouse is designed to keep your lighting array safe and secure until you are ready to use it again. With the Christmas Lights Factory, you can trust that your space will be lit up and looking great!

How much notice do I need to give you in order to receive a bid?

It is beneficial to contact us as soon as you can, since our schedules tend to get booked up quickly during the holiday season. We usually begin installing lights around mid-September and October for returning clients, while new customers are served during November and December.

How much will the service cost?

All our quotes are custom to what you are looking for. 

For homes of 2000 square feet or less, small packages typically cost $600 or less. We often illuminate the front eave lines in either custom colors or white.

Packages in the medium range, costing between $1000 and $1500, are ideal for decorating a 3000 square foot home. These packages usually include larger eave lines, wrapping banisters, garlands and wreaths to create a festive atmosphere.

Packages for larger spaces, such as commercial facilities and large homes, can range from $1500 and up. These packages may include long eave lines, trees, and other features to create a magical atmosphere.

What type of light bulb do you use?

We use the latest technology in LED bulbs to create commercial grade products that offer the most energy efficient lighting and an array of amazing color possibilities.

Is it possible to choose bulb colors/patterns?

Yes! If you’re looking for some color inspiration, we have many colors and warm white to choose from. You can suggest a custom color pattern of your choice or we can provide some ideas. Our portfolio on our website has plenty of examples to give you an idea of what’s possible.

Is it necessary for me to be present at home during the installation?

You don’t need to be present at home for exterior installations. You will be notified when a team checks out your job and when the job is completed, you will receive an update.

Can you install or take down on specific dates?

Our teams are organized by geographic area, depending on who signs up from which areas. Therefore, we cannot guarantee a certain date. Nevertheless, we will do our best to accommodate any special plans or requirements you may have. Please be aware that the season is short and spots fill up quickly; this is of course dependent on the weather conditions.

What will I do if I have problems with my lights?

You can rest assured that your lights will be in perfect working condition from the moment they are installed. If something doesn’t feel quite right, don’t hesitate to give us a call and we’ll have someone out to you within 24 hours (weather permitting). We have you covered!

What if I have an HOA?

We have no issues when it comes to working with local Homeowners Associations (HOA’s). We are well-versed in their regulations and timetables.

What form of payment is accepted?

We accept payment by credit card, debit card, and check.

Is a down payment required before the installation date?

No, we don’t require a down payment. For first-time clients, we will not issue an invoice until the lights are installed. It is best to pay within a week after the installation. For returning customers, we will send the invoice prior to season start and payment can be made at any time before or after installation.

Are there any discounts available?

For the first year, pricing is at its original rate. In the second year, there is a 25% discount applied.

Do we have a binding agreement?

You are not obligated to a contract; instead, we offer a year-to-year agreement. At the end of the first year, you can choose whether or not to continue for another year.

Does the Christmas Lights Factory have insurance?

We possess all the necessary licensing, bonding, and insurance coverage.

From a “Griswold’s
Christmas” lighting array to a simple eaveline of elegant warm white, we do it all.

Contact Us
  • 242 SW 4th St Ste F, Madras, Oregon 97741

  • 9978 SW Arctic Dr, Beaverton, Oregon 97005

  • Central Oregon: (541) 933-4980

  • Portland - Salem - Eugene: (503) 400-7931

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